FAQs
At Del Bene, we aim to provide all the information you need to ensure a seamless experience with our services. Below, you’ll find answers to some of the most frequently asked questions. If you have any additional inquiries, please don’t hesitate to reach out to our customer service team.
Our Produce
Do you offer organic or locally sourced produce?
Yes, we offer a variety of organic and locally sourced produce. Our partnerships with local Michigan farms ensure that you receive the freshest, highest quality products available.
How can I stay updated on new products and seasonal offerings?
Stay informed about our latest products and seasonal offerings by subscribing to our Market Report. You can also follow us on social media or check our website regularly for updates and special promotions.
What if I have a problem with my order?
If you encounter any issues with your order, please contact your sales representative immediately. We will work with you to resolve the problem as quickly as possible and ensure your satisfaction.
What types of specialty items does Del Bene offer?
Del Bene offers a wide range of specialty items, including exotic fruits, rare vegetables, gourmet cheeses, truffle products, edible flowers, microgreens, and high-quality pantry staples like artisanal olive oils and balsamic vinegars.
Can you help me find a specific specialty item that is not listed on your website?
Yes, our team is dedicated to meeting your specific needs. If you are looking for a specialty item that is not listed on our website, please contact our customer service team or your local sales representative, and we will do our best to source it for you.
Ordering & Delivery
How do I place an order with Del Bene?
You can place an order using our online ordering system. Once you have signed up with Del Bene, simply log in, browse our extensive catalog, and select the items you need. If you require assistance, our local sales representatives are available to help.
What areas do you deliver to?
We deliver to a wide range of locations within the Detroit and Grand Rapids areas. If you are unsure whether we deliver to your specific location, please contact our customer service team for more information.
What days do you deliver in Grand Rapids?
We deliver in Grand Rapids on Mondays, Wednesdays, and Fridays. Our goal is to ensure you receive the freshest produce on a schedule that meets your needs.
What days do you deliver in Detroit?
We deliver in Detroit six days a week, from Monday to Saturday, ensuring you receive the freshest produce promptly and reliably.
Other
Food Safety: What is PrimusGFS certification and why is it important?
PrimusGFS is a certification program recognized by the Global Food Safety Initiative (GFSI) that rigorously audits our operations to ensure compliance with Good Agricultural Practices (GAP) and Good Manufacturing Practices (GMP). This certification guarantees that our processes meet global standards for food safety and quality, providing you with the highest level of assurance in our products.
How can I contact customer service?
You can reach our customer service team by phone at (313) 567-4658 or through our contact form. Our dedicated team is available to assist you with any questions or concerns you may have.
